ALL SALES ARE FINAL

Except as described below, all sales are final. We do not accept returns, refunds or exchanges for change of mind, fit, colour preference, items ordered in error, sale items, gift cards, custom or personalized products, or opened beauty and personal-care products.

SNEAKER SIZE EXCHANGES

Sneakers may be exchanged once for a different size within 14 days of delivery. Sneakers must be unworn, unmarked and returned in their original packaging with proof of purchase. Size exchanges are subject to availability and do not qualify for a refund. Customers are responsible for return shipping for size exchanges. Items sent back without first requesting an exchange will not be accepted.

INCORRECT, DAMAGED, DEFECTIVE OR MISDESCRIBED ORDERS

Please inspect your order when it arrives. If you receive an incorrect item, your order arrives damaged, the product has a manufacturing defect, or it is materially different from its description, contact us as soon as possible so we can review the issue and make it right.

For visible shipping damage, please contact us within seven days of delivery. If an issue could not reasonably have been discovered within that period, contact us promptly after discovering it. Please include your order number and clear photographs of the product and packaging.

Depending on the circumstances and product availability, we may offer a repair, replacement or refund. LES WOO will cover reasonable return-shipping costs when the error is ours or the product is confirmed to be damaged, defective or materially misdescribed.

DELIVERY ISSUES

If your order has not arrived within the promised delivery period, contact us so we can investigate. Any available remedy will be provided in accordance with applicable consumer-protection law.

HOW TO REQUEST AN EXCHANGE OR REPORT A PROBLEM

Contact customercare@leswoo.ca or submit the Refund Request Form at https://leswoo.typeform.com/to/xXangSfT. Include your order number and the details of your request. Items returned without prior authorization will not be accepted.

REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or card issuer.

This policy does not limit any rights or remedies available under applicable consumer-protection law.